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Orders to Saudi Arabia & UAE specifications

Due to the regulations on AliExpress, all the orders to Saudi Arabia and the United Arabic Emirates must contain a 9-digits phone number that starts with 5, otherwise, the orders cannot be placed to AliExpress. You can change the phone number to the correct one on DSers easily, here’s how.

Manually Changing Phone Number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Other.

Manually Changing Phone Number - DSers – Setting – Other - Wix DSers

Delete the phone number you entered before and click on Save.

Manually Changing Phone Number - Delete the phone number and click on Save - Wix DSers

Go to DSers – Open Orders.

Manually Changing Phone Number - Open orders - Wix DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Manually Changing Phone Number - Click on Customer Detail - Wix DSers

Enter a phone number that is 9-digits and starts with 5.

Manually Changing Phone Number - Enter a phone number that is 9-digits and starts with 5 - Wix DSers

Don’t forget to Save the changes.

Manually Changing Phone Number - Save - Wix DSers

Now you can place the order like you normally would.

Override Phone Number Feature

Another way you can change the phone number is to use the Override phone number feature.

Go to Setting – Other – Override phone number feature

Override Phone Number Feature - Setting – Other – Override phone number feature - Wix DSers

Enter a phone number that is 9-digits and starts with a 5, then click on Save.

Override Phone Number Feature - Enter a phone number 9-digits and starts with 5 and click on Save - Wix DSers

Now you can place the order like you normally would.

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