Copy Link
Account
Orders
Products

Orders to Saudi Arabia & UAE specifications

Due to the regulations on AliExpress, all the orders to Saudi Arabia and the United Arabic Emirates must contain a 9-digits phone number that starts with 5, otherwise, the orders cannot be placed to AliExpress.

You can change the phone number to the correct one on DSers easily, here’s how.

Manually Changing phone number

Deactivate DSers’ Override phone number feature first on DSers – Setting – Order.

Orders to Saudi Arabia & UAE specifications - Access Other in Setting - Shopify DSers

Delete the phone number you entered before by clicking the trash icon.

Orders to Saudi Arabia & UAE specifications - Delete old phone number - Shopify DSers

Go to DSers – Open Order.

Orders to Saudi Arabia & UAE specifications - Open Orders - Shopify DSers

On the Awaiting order tab, find the order for which you want to change the phone number according to AliExpress’ regulation, then click on Customer Detail from the top right corner of the order.

Orders to Saudi Arabia & UAE specifications - Customer Detail - Shopify DSers

Enter a phone number that is 9-digits and starts with 5. Don’t forget to Save the changes.

Orders to Saudi Arabia & UAE specifications - Add phone number - Shopify DSers

Now you can place the order like you normally would.

Override phone number feature

Another way you can change the phone number is to use the Override phone number feature.

Go to Setting – Order – Override phone number feature

Orders to Saudi Arabia & UAE specifications - Override phone number - Shopify DSers

Select the country and enter a phone number that is 9-digits and starts with a 5, then click on Save.

Orders to Saudi Arabia & UAE specifications - enter phone number and click SAVE - Shopify DSers

Now you can place the order like you normally would.