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Why I can't push my product from DSers to Shopify

There might be a couple of reason why you are not able to Push or Publish a product from DSers to Shopify

The article below is a list of the common potential reasons that cause the issue, we will take a closer look at each of them.

100+ SKU (Variant)

Please kindly note that Shopify doesn't support importing products with more than 100 SKUs (variants), please delete some SKU by editing the product (bottom left of the product card) and try again.

Click Edit product on the product card.

Why I can't push my product from DSers to Shopify - Edit a product - Shopify DSers

Select some variants you want to delete

Why I can't push my product from DSers to Shopify - Select some variants - Shopify DSers

Click on Action, select Remove SKU

Why I can't push my product from DSers to Shopify - Remove SKUs - Shopify DSers

Once you have less than 100 SKU (variant) on your product, you will be able to push products to Shopify.

Token error

You might sometimes get a "Token error" when you try to Push / Publish a product to from DSers Shopify This might be due a temporary issue from the Shopify server link to DSers.

Please do as follow:

-Go to your Shopify admin

-Access the App menu

-Click on the DSers app

-You will be redirected to DSers

-Try to Push / Publish

Not Found

You might sometimes get a "Not found" error when you try to Push / Publish a product to from DSers Shopify.

This might be due to some changes on the AliExpress product page.

Please contact the customer service.

If you are facing an issue to Push / Publish a product from DSers to Shopify, and none of the solution above help, please contact DSers Customer Service, they will help you.

📗 LEARN MORE:
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