Fulfillment Preference: How Bulk vs. Separate Fulfillment Affects Your Orders

Understanding How DSers Handles Multi-Item Order Fulfillment

Note

If an order contains multiple items, you need to decide whether your customer receives a separate email each time an item ships, or one single email containing all tracking numbers once everything has been dispatched.
The Fulfillment Preference setting lets you choose the approach that best fits your business.

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What Is the Fulfillment Preference Setting?

Located in DSers > Settings > Fulfillment Settings, this setting controls how and when DSers fulfills multi-item orders and triggers shipping confirmation emails.

Fulfillment Settings - Fulfillment Preferences

Quick Comparison Table

	Fulfill Items Separately	Fulfill Items in Bulk
Emails per order	Multiple	One
Order fulfills	Partially, item by item	All at once
Customer experience	Real-time updates	One consolidated notification

You can choose between two options—only one can be active at a time.

Option 1: Fulfill Items Separately

Each item fulfills as soon as it gets a tracking number. Your store sends a separate email per item.

Items with tracking numbers move to the Fulfilled tab;
Items without tracking numbers stay in the Awaiting Shipment tab.

Best for: Orders where items come from different suppliers and ship at different times, so you can update customers as soon as each part ships.

Option 2: Fulfill Items in Bulk (Default)

DSers waits until every item in the order has a tracking number, then fulfills everything at once. Your store sends one email containing all tracking numbers.

Items with tracking numbers stay in the Awaiting Fulfillment until the rest of the order is ready

Best for: Most dropshippers — sends one clean notification instead of multiple emails.

How to Configure Your Fulfillment Preference

Go to DSers > Settings > Fulfillment Settings.
Under Fulfillment Preference, choose either Fulfill items separately or Fulfill items in bulk.
Click SAVE.

Tip: Different sales channels (e.g., Shopify, WooCommerce) can have their own settings.
Switch to the desired channel tab to configure it individually—Fulfill items in bulk is selected by default for each new channel.
Some platforms (e.g., WooCommerce, Jumpseller, etc.) don't support separate fulfillment — the option will be grayed out on those channels.

Important: If you use BOGO or Bundle product mappings, DSers treats the bundle as a single item. Even with Fulfill items separately selected, fulfillment waits until all bundle items have tracking numbers.

Pro Tips for Dropshippers

Balance customer communication: Frequent updates can reduce anxiety but may overwhelm. One consolidated email is cleaner but requires patience. Choose based on your product type and customer expectations.
Test both on small orders: Run a few test orders with each setting to see which feels right before committing long-term.

FAQ Section

Quick answers to the most common questions about DSers Fulfillment Preference settings.

What does this feature do? +

Where do I change this setting? +

Does separate fulfillment work with BOGO or Bundle products? +

Why is "Fulfill items separately" grayed out for my sales channel? +