User Question
My store order failed to process. Can I use AI Agent to find out why and fix it directly?
Answer
Yes. Start a new chat on the New task page, enter your failed order number and store name, and DSers AI Agent will diagnose the issue and suggest fixes. You need to confirm before any order changes are made.
Workflow
Step 1: Start a new chat
Go to the New Task menu to start a conversation with the DSers AI Agent.
Step 2: Enter your prompt
In the chat box, you can describe your issue clearly by following this structure, or copy and edit the template directly:
- Target: Order
[order number, e.g. 1001]from[your store domain, e.g. xxx.myshopify.com] - Instruction: Please diagnose why this order failed and give me fixing suggestions.
- Select skill: Type and select
order-issue-diagnosis-skillin the input box.
Example of what to say:
"My store xxx.myshopify.com order 1001 failed. Please check the reason and fix it."
Reusable Prompt Templates
"Please diagnose why order [replace with your order number] from my store [replace with your store domain] failed. Tell me the reason in simple words and give me suggestions on what I can do next."
Common Order Failure Causes and Corresponding Prompts
If the AI identifies an order failure, it usually falls into one of the common causes below. Based on the diagnosis, use the matching prompt to let the AI continue handling it.
1. Supplier Issues
When the supplier is unavailable, does not support placing orders, or you want to switch suppliers:
"Help me find a cheaper supplier, apply it to this order, and place the order."
2. Address Issues
Incorrect addresses, incomplete addresses, or formats that do not comply with supplier rules can all cause order failures. You can ask the AI to check or directly provide the correct address:
"Help me check what is wrong with this order's address and provide repair suggestions."
"The correct address is xx. Modify it in the order and place the order."
3. Supplier Account Issues
If the account is unauthorized or expired, you need to reconnect or connect a new account before placing the order:
"Help me connect/reconnect my AliExpress/Alibaba account and place the order."
Related Articles
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- How to Track My Order Shipment Status Using AI?
FAQ Section
Quick answers to the most common questions about order issue diagnosis with the AI Agent.
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