How to Track My Order Shipment Status Using AI?

User Question

"Check all packages on the way from Store A over the past week. Where are they now, and are any of them stuck?”

Answer

DSers AI can do this for you. It will first filter out all in-transit orders from Store A in the past week, then list the current shipping status of each package one by one. If any package is abnormal, the AI will point it out separately and explain why.

Workflow

Start a new chat

Go to the New Task menu to start a conversation with the DSers AI Agent.

Enter your request

Target: specify the store, time range, order number / tracking number, or package status (such as Pending, In Transit, or Attention).

• What to ask: query, filter, or count orders, or explain why a package is marked as Attention.
• Examples:
• "Check this week's orders. Is anything stuck or unusual?"
• "These orders (#1032, #1045, #1088) customers are asking about them. Where are they now, and are any of them delayed?"
• "The customer says tracking number LP12345 has no new updates. Please refresh this package's tracking and tell me the current status."

Refine in the conversation: If there are too many results, add more conditions to narrow them down, for example, "only show the shipped ones."

Reusable Prompt Templates

• "Check the past [number] days for any unusual packages from [store name]."
• "Where is order [order number], and is there anything wrong?"
• "Tracking number [tracking number] seems to have no updates. Please refresh it and tell me if there is any progress."

Set Up Automatic Updates

If you don't want to log in to DSers and check manually every day, you can set up a scheduled task. The AI Agent will send you a daily summary of package statuses through WhatsApp.

1. Go to the Schedule page and click Add Schedule to create a custom schedule.
2. Fill in the required fields: give it a title (such as "Daily Package Status Summary") and tell the AI what to do in the prompt (for example, "Count and list all 'In Transit' and 'Pending' packages").
3. Set the trigger time: choose daily, weekly, or monthly, and pick a specific time (based on the time zone in Settings-Timezone).
4. Set the approval mode: choose whether to skip items waiting for confirmation each time.
5. Save and activate: click Create and Active to make the task take effect.
6. Connect a notification channel: after creating the task, find it in the Schedule list, click the "More" menu → "Send to Channel" → select WhatsApp (you need to connect WhatsApp first).
7. Once connected, the following result will be sent to your WhatsApp  each time the schedule runs.

Tips: If you only want to know the total number of orders in each shipping status every day, you can simply turn on the Official Schedule: Today's Focus and connect WhatsApp.

Once set up, you will receive the package status summary at the chosen time each day. No more manual checking.

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