Order Management: Handle fulfillment and inquiries with AI

DSers AI Agent helps you handle order-related daily tasks through conversation.

In the past, you had to navigate the backend, check rules, and review orders one by one. Now you just need to say what you want to do, and AI helps you determine what actions to take, whether they can be done, and what the result will be.

👉 With AI Agent, you can manage orders more efficiently.

What AI Agent Can Do for Orders

AI Agent can help you:

• Check orders and view order status
• View order details
• Troubleshoot issues and push orders forward
• Resend a fulfillment notification for an order

👉 AI Agent helps reduce repetitive manual order work.

Access AI Agent

To use AI Agent for order management:

• Open DSers AI Agent
• Click New Task to open a new conversation, then enter your request in the Task dialog box

Path: DSers AI Agent > New Task

You can also connect through:

• WhatsApp

Supported Order Tasks

Check Pending Orders

You can ask AI Agent to find orders that haven't been processed yet.

Examples:

• "Show me which orders haven't been placed yet"
• "Show me which orders need payment"
• "Show me which orders have not shipped yet"

View Order Details

You can ask AI Agent to check specific information for an order.

Examples:

• "Check the status of order #1025"
• "Show me the buyer address for order 1001"
• "What's the profit for order 1023"
• "What's the tracking number for order 1015"

Troubleshoot Issues and Push Orders Forward

You can ask AI Agent to find out why an order failed or got stuck, and help you process it to the point where it can be placed.

Examples:

• "This order failed to place, why"
• "This order has a supplier issue, help me switch suppliers and place the order"
• "This order has an address issue, fill in the correct address xxx and place the order"

Resend Order Notifications

You can ask AI Agent to manually resend a fulfillment notification for an order.

Examples:

• "Resend the shipping notification email for this order"
• "Resend the tracking update notification email for this order"

Bulk Order Operations

AI Agent also supports bulk processing.

Examples:

• Check order status in bulk
• Check if orders can be placed in bulk
• Place orders in bulk

👉 Suitable for stores with large order volumes, reducing repetitive manual work.

Best Practices

• When asking, specify which store and which order
• Ask one thing at a time
• When AI gives you an action that needs confirmation, confirm before continuing
• Regularly check orders that are stuck or have issues

Need Help?

• Use Live Chat or Email within DSers to contact support
• Visit DSers Help Center for more guides

👉 We will help you solve problems and make product management smoother.

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