DSers Help Center

When you track orders with the DSers Tracking Status feature, DSers places orders under different tracking statuses, so you can learn the whereabouts of your customer's package in real-time.

With the Leave a message to Suppliers feature, you can preset a message to your suppliers for every store order placing, to ask them not to include a receipt or to tell them not to add gifts to the order etr Also vou can set un a mersane to cunnliers haren on each oroduct

Fulfill items is a setting that allows you to configure whether to fulfill items individually or in bulk Once the tracking numbers have been generated and synchronized to DSers, you can choose to fulfil orders individually or in bulk in DSers according to fulfillment settings.

If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.

"Hidden" orders are those that won't be displayed under Open Orders so you don't need to process them anymore.

If you are using DSers for the first time, you may wonder what is the difference between each order status in DSers and how they match each order status in your store.

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.

Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to your suppliers.

Awaiting payment orders are those that have been successfully placed to your suppliers but not yet paid. The Supplier Order Number is generated instantly when you place the order.

Awaiting shipment orders are orders that have been paid but not yet shipped out by your supplier. The order status will be synced automatically on DSers within 5 hours after you paid for the order, or after it has been shipped.