Tracking Page: Create a Branded Order Tracking Experience

Build trust and keep customers engaged with a fully customizable tracking page on your own store domain.

Note

When customers use their tracking number on external logistics sites like 17TRACK, they often see that the package shipped from China—which can hurt trust and brand perception. DSers Tracking Page lets you design a branded tracking experience that keeps customers on your store domain and reinforces your brand with every status check.

Overview

The DSers Tracking Page lets you create a fully branded tracking page for your Shopify store. Instead of sending customers to other tracking logistics website, they see your store logo, name, and logistics info while tracking their orders—creating a professional, trustworthy post-purchase experience.

Supported plans: Advanced, Pro, and Enterprise
Supported platform: Shopify only

How to Create a Tracking Page

Step 1: Access and create

Create a Tracking Page

1. Go to Tracking > Tracking page.
2. If you haven't created a page yet, you'll see a preview of the default layout.
3. Click CREATE PAGE
4. Select your Shopify store.
   Each store can have one tracking page.
   Stores that already have a page aren't selectable.
5. Click Create to open the Edit drawer.

Step 2: Set Up Page Foundation and Customize Store information

Step 3: Customize logistics display and Choose your page language

1. Under Logistic Info Settings, you can:

• Hide the name of original country – Remove shipping origin from the timeline
• Hide the shipping company – Remove carrier name

2.   Select your preferred page language from the drop-down list. This determines the language DSers uses when pulling tracking updates from the logistics provider.

Step 4: Add upsell products (Pro/Enterprise only)

To showcase your products on the tracking page and turn order tracking into extra sales, check Upsell Settings.

For a complete guide on setting up and maximizing this feature, see our related article: Tracking Upsell: Turn Order Tracking into Extra Sales.

Step 5: Save your page

• The right panel shows a live preview as you make changes—toggle between mobile and desktop views.
• Once you've completed your settings, a preview link auto-generates.
• Click Save (Page Name and Store Name are required).

Tip: The preview link is for demo purposes only—don't share it publicly in your store.

How to Manage Your Tracking Page

Once created, your tracking page appears in the Tracking Page list. From here, you can:

Note: Pages auto-deactivate if your plan expires or downgrades below Advanced.

Customize your tracking page link

If you prefer a different tracking page URL—for example, if you don't want "dsers-track" in the link—you can customize it. For a complete guide, see: How to Set Up Your Custom Tracking URL.

Customer Experience

How customers access your tracking page

Customers reach your tracking page through their shipping confirmation email.