Failure message | Possible Causes | Solutions |
Sync failed | Products are imported from Dropified to Shopify but are still not synced to DSers. | You need to wait for the products to sync to DSers. |
Products were not imported from AliExpress but from a Dropified supplier. | You need to find an AliExpress supplier and will need to manually map the products. |
The Shopify store is not linked to the DSers account you are logged in to. | Check which account is linked to which and where you are logged in. |
You are logged in to different Shopify stores in Dropified and DSers. | Check which account is linked to which and where you are logged in. |
Xxx items couldn’t be synced. Please check details on DSers. | AliExpress sellers added or deleted SKU, you need to check the product's supplier. | Update it or find another supplier. |
There is no SKU name for the AliExpress SKU, it was maybe deleted or modified by the supplier. | You need to check the product's supplier, update it or find another supplier. |
The AliExpress SKU name repeats, it was maybe deleted or modified by the supplier. You need to check the product's supplier. | Update it or find another supplier. |
There are more than 3 options on AliExpress. | - |
Products were not imported from AliExpress but from a Dropified supplier. | You need to find an AliExpress supplier and will need to manually map the products. |