Canceling an Order in DSers: What You Need to Know

Order cancellation in DSers handles removing or refunding orders that need to be canceled. Use Scenario 1 (Cancel in Store) when you're issuing a final refund and do not plan to reorder. Use Scenario 2 (Remove from Dashboard) when you want to clean up test orders or unwanted orders from your active view. You cannot delete an order from DSers—this ensures full traceability for your business.

Confirm you're issuing a final refund with no replacement needed—cancellation is irreversible and will refund your customer. Once canceled in your store, you cannot reorder it through DSers. If you just want to remove a test order from view, use Mark as Fulfilled or Archive instead.

The order moves to the Canceled tab in DSers automatically. Cancellation is irreversible and refunds your customer. After cancellation, you cannot reorder the same order through DSers—the order is finalized.

If the order is in Awaiting order, click Mark as Fulfilled—it moves to Fulfilled. If it's already in Fulfilled, click Archive on the Navigator Bar to remove it from Open Order view. You cannot delete an order from DSers.

This article does not cover supplier-side cancellations. If the supplier canceled on their side, refer to Cancelled Order Notification: How to Handle Supplier Cancellations for guidance on enabling alerts, reordering from the same supplier, switching to a new one, or handling Agent-processed orders.

Use Cancel in your store when you're issuing a final refund and won't reorder—it's irreversible and refunds the customer. Use Roll Back if the order is already fulfilled but you need to reorder with a new supplier—it moves the order back to Awaiting order without refunding the customer. See How to Roll Back a Fulfilled Order and Reprocess It.

The cancellation flow applies to all sales channels—orders canceled in your store (Shopify, WooCommerce, Wix, Amazon, eBay, TikTok) will sync to DSers automatically and move to the Canceled tab. DSers supports order management across multiple sales channels from a single dashboard.