DSers Help Center

Need to show a supplier a customization reference? Learn how to prepare a direct image link and add it to an Awaiting order before sending the supplier order.

Why does the shipping estimate differ from the final charge? See how DSers adds line-item fees and where to check the supplier's actual shipping cost before payment.

Keep inactive orders out of your daily workflow without losing them. Learn how automatic and manual archiving work, where to find old orders, and how to restore them.

Make sense of your DSers sales report before using its figures. Review the setup requirements, metric definitions, update schedule, and limits that affect what you see.

Shipping an order yourself? Follow the individual and bulk fulfillment steps in Shopify, check the status in DSers, and learn how to undo a mistaken fulfillment.

The next step depends on your supplier and payment status. Learn how to void a payment link, confirm cancellation with an Agent, or submit a paid 1688 refund request through support.

Used the wrong AliExpress account or lost access to it? Find the recovery path for unpaid orders and learn what to check before switching accounts and ordering again.

An order marked Fulfilled too early can block supplier ordering. Learn how to reverse eligible orders, fix recurring Shopify auto-fulfillment, and recognize platform exceptions.

A delayed shipment needs different handling from an order canceled after fulfillment. Follow the relevant route to cancel, roll back, and reorder while checking the original supplier order.

Set up shipping confirmation emails for your WooCommerce store with the DSers WordPress plugin. Choose a language, adjust tracking details, and learn how to resend an email that did not arrive.