How to Contact DSers Support and Submit a Ticket

Get help from our 24/7 support team

Note

Running into an issue that needs a professional touch? DSers customer support is here 24/7. This guide covers how to reach us and what to expect after you submit a ticket.

Two Ways to Reach Us

Live Chat (Fastest)

Send us a message on Facebook Messenger: https://www.facebook.com/DSersOfficial/

Email

Write to us at: support@dserspro.com

Email responses are typically sent within 24 hours.

Tip: Can't remember these? Click the contact widget in the bottom-right corner of the DSers app or Help Center to connect with us instantly.

Have This Info Ready for Faster Help

To help us resolve your issue as quickly as possible, it's helpful to have the following details on hand before reaching out.

1. Your DSers account email
2. Your original store name
3. For order/product issues: Order ID and product name(s) involved
4. Clear description of the problem and screenshots (if available)

Don't worry if you don't have everything—just share what you can, and do your best to describe the problem clearly.

How Ticket Processing Works

1. Initial troubleshooting – Your agent will try to resolve the issue on the spot.
2. Ticket creation – If the issue requires developer attention, the agent will escalate it, gather all necessary details, and create a ticket for our technical team.
3. Receive your ticket number – You'll get a unique Ticket Number as your reference for this case.
4. Wait for review – Our technical team will review your ticket and respond within 7-15 business days.
5. Progress updates – Our team may reach out during the investigation if we need more information or have important updates to share.
6. Resolution notification –  Once we have a conclusion, we'll notify you and close the ticket.

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