DSers Help Center

Find missing eBay orders by triggering a sync or restoring hidden orders. Follow the checks in order and see when to contact support if the order still does not appear.

Your Shopify store address changed, but the DSers location still shows the old one? Learn why it stays unchanged and how to request an update with the right details.

Start with the right refund contact for your supplier platform. Separate cancellation from refunds and see when to use the supplier platform, your Agent, or DSers Support.

A complete guide to diagnosing and fixing orders stuck in Awaiting Fulfillment on Shopify

Update abnormal stores authorization: How to Fix Authorization Failed & Relink Your Store Note As a dropshipper using DSers, you may occasionally see authorization-related pop-ups when connecting or managing your stores. This is a normal part of maintaining a secure connection between DSers and your sales channels. This article explains

From "Incomplete Pre-Settings" to Policy Violations—Fix Every eBay Push Error Fast

Quick Fixes for Common Order Failures

Missing Tax IDs Can Block Checkout and Create Failed Orders—Here's the Fix

Cannot Edit Customer Detail in DSers?—Here's the Right Way to Fix a Wrong Address

Quickly identify what's blocking your push and fix it in minutes