DSers Help Center

Diagnose and Fix Account Mismatch Issues When Paying for Orders

Learn how to identify and resolve the most common product-related order failures in DSers

You clicked "Send Code" – but nothing arrived. Let's fix that in under a minute

Manage your store connections by removing the ones you no longer need

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Decode the 'No Coupon' Tag and Fix Failed Fetches

Manual Price Sync updates hundreds of products in one click — but sometimes, a few variants get left behind. This guide covers the 6 most common sync failures and exactly how to fix them.

Alibaba auto-place not working? If your DSers orders aren't being placed automatically, this guide covers why orders get stuck, pending, or fail—and how to fix them.

You've turned on automatic sync, but your store still shows the wrong stock numbers. This guide walks through the most common reasons why—so you can find the fix fast.

Can't find your orders in DSers? Order tab missing orders? Orders not showing up?