DSers Help Center

Find out why AliExpress products won’t import to DSers and how to solve the most common errors in seconds.

Learn what happens when mapping breaks, why it happens, and how to restore it in minutes.

Fix customer address errors, resolve order failures, tax ID requirements, phone number format

Troubleshoot password errors, redirect loops, and blank screens to get back to your dropshipping business

Connection failed? Discover the 4 most common blockers and how to overcome them.

Daily variant creation limit reached — And How to Work Around It

Don't panic. Here is why AliExpress declined your card and how to fix it.

A tracking number hasn't appeared for your order. Here's why—and what you can do about it.

Quick answers to the most common questions about DSers tracking statuses.

In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.