Send a tracking number manually

Support:

In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.

Shopify WooCommerce Wix

1. Login to Shopify > Orders.
2. Click an order item to enter the order details page.
3. Follow one step below to edit the tracking information.
   1. For an unfulfilled order, click Fulfill item to fill in the shipping information.
   2. For a fulfilled order without a tracking number, click Add tracking to add the tracking information.
   3. For a fulfilled order with a tracking number, click and select Edit tracking.
4. Fill in the Tracking number box, select the Shipping carrier accordingly, fill in the Tracking URL box and check next to Send shipment details to your customer.
5. Click Fulfill item (Save).

Shopify will send an email with the tracking information you just updated to your customer. Also, your Shopify order will be updated with the tracking number.

For an unfulfilled order

1. Login to WooCommerce > Orders.
2. Click an order item to enter the order details page.
3. Click on Shipment Tracking and click Add Tracking Info to edit the tracking information.
4. Fill in the tracking number box and select the Shipping provider accordingly.
5. Make sure to check next to Completed in the same line of Mark order as and click Save Tracking.

For a fulfilled order

1. Login to WooCommerce > Orders.
2. Click an order item to enter the order details page.
3. Click Shipment Tracking to edit the tracking information.
4. Fill in the tracking number box and select the Shipping provider accordingly.
5. Click Save Tracking.
6. Click Order actions and select Email invoice / order details to the customer.
7. Click the Arrow left button to activate the option.
The email with the tracking information you just entered will be sent to your customer. And your WooCommerce order will be added with the tracking number as well.

For an unfulfilled order

1. Login to Wix > Orders.
2. Click an order item to enter the order details page.
3. At the top right, hover on More Actions and click Mark as Fulfilled.
4. In the Pop-up, click Mark as Fulfilled.
5. Click +Add Tracking No to add the tracking information.
6. Fill in the tracking number box, select the Shipping provider accordingly and check the Send shipping confirmation email box.
7. Click on Apply.

For a fulfilled order

1. Login to Wix > Orders.
2. Click an order item to enter the order details page.
3. Edit the tracking information.
   1. If your order is fulfilled with a tracking number, click +Add Tracking No to add the tracking information;
   2. If your order is fulfilled without a tracking number, click the More icon and click Edit Add Tracking No to edit the tracking information.
4. Fill in the Tracking number box, select the Shipping carrier accordingly and check the Send shipping confirmation email box.
5. Click Apply.
An email with the tracking information will be sent to your customer. And you can click the tracking number to track it.