In case you need to deliver your order by yourself or DSers cannot synchronize the tracking information to your store for whatever reasons, you can send a tracking number to your customers manually for both fulfilled and unfulfilled orders.
How to send a tracking number manually
- Login to Shopify > Orders.
- Click an order item to enter the order details page.
- Follow one step below to edit the tracking information.
- For an unfulfilled order, click Fulfill item to fill in the shipping information.
- For a fulfilled order without a tracking number, click Add tracking to add the tracking information.
- For a fulfilled order with a tracking number, click and select Edit tracking.
- Fill in the Tracking number box, select the Shipping carrier accordingly, fill in the Tracking URL box and check next to Send shipment details to your customer.
- Click Fulfill item (Save).