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FAQs

Order status-Awaiting orders

Support:
Awaiting order orders are those for which the payment from your customers has been captured in your store and are waiting to be placed to AliExpress. You need to place those orders to AliExpress.

Here is a list of operations you can perform for Awaiting orders.

Operations

Situations

Add flags

(For Shopify version only)

You want to add colored flags to distinguish your orders more quickly in the future.

Place orders (in bulk)

You need to move your orders to the Awaiting payment tab in DSers-Open Orders.

Fulfill your orders manually

You cannot get the payment at the time your customer placed an order in your store but want to place it to AliExpress as soon as possible.

Edit Customer Detail

You need to edit your customer contact information.

Edit mapping for orders

You must map the items not connected to any suppliers in your orders, or you cannot place the order.

Send specific messages to suppliers

You need to make requests about your products or orders to suppliers.

Edit mapping for products

You want to change the supplier based on your product.

Choose the shipping method

There is no shipping method applied to your order.

Edit AliExpress Order Number

You want to add the number on your own.

Add notes

You want to make notes for specific orders. 


Related Articles

  • Place an order
  • Order status-Pending
  • Order status-Awaiting payment
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