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Request refunds
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Sep 23, 2022
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1 min read
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When it comes to subscription fees, you may be charged more than should be done. Learn in which situations DSers will accept your refund inquiries in the following table:
Situations | DSers solutions |
You downgrade your monthly paid plan to a less premium plan. | DSers will convert the price difference into credits in Shopify Credits which you can use to purchase other products in Shopify. |
You downgrade your annual paid plan to a less premium plan. | DSers will refund the price of your previous subscription. |
You change from the monthly (annual) plan to the annual (monthly) plan and are charged twice. | DSers will refund your previous subscription. (Shopify credits for the monthly plan and refunds for the annual plan). |
You want to stop using the annually paid plan. | DSers will refund the remaining cost of your current annual plan after deducting the months being used × the monthly fee (without an annual discount). |
If you have any refund inquiries above, please contact DSers customer service team to help you proceed with that.
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