
DSers Help Center
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Adding a WooCommerce store to DSers is easy, but a few steps are necessary. Please follow the guide below carefully and enjoy DSers!
Set your favorite shipping methods as default so that you won’t have to manually select shipping methods before placing orders to AliExpress.
The guide will show you how to set up the default shipping methods per different products if you want to deal with specific products separately.
There are two ways to do keep your customers updated: install DSers on WordPress or install Shipment Tracking extension (a third-party extension).
You can write a message to your AliExpress suppliers in "Leave a message to AliExpress sellers" session.
Send the special requirements for the orders to your suppliers with DSers, which allows you to leave a specific message to your AliExpress suppliers.
Set your currency with DSers to better manage the prices of products, especially having multiple stores targeted at customers from different countries.
The pricing rule will be automatically applied to your product when you push the product from your DSers account to your WooCommerce store.
DSers will notify you in-app each time when a product's price has changed, or a variation has been modified for one of your AliExpress products, along with your WooCommerce.
To change the AliExpress account linked to your DSers account, go to DSers – Setting – Account. Read to learn full operations.
To disconnect the AliExpress account linked to your DSers account, go to DSers – Setting – Account. Read to learn full operations.
We will show you how to add more stores to your DSers account so you can manage them all in the same place.
In case you want to remove a WooCommerce store from your DSers account, we have tried our best to simplify the process.
In case you want to change the login email address you use on DSers, it is very easy. Please read the guide and follow the steps.
In case you have forgotten your password, you can easily set a new one with DSers.
In case you want to change your account name, it is very easy to do it from Setting.
If you face the issue of AliExpress canceling the orders you placed, you can turn on the feature of Canceled Orders Optimization.
To help you achieve that goal of overriding the phone number of your customers, DSers presents you with the feature of Override phone number.
The confirmation email will be sent to your mailbox to verify the email address. If you didn't receive this email due to different reasons, read to see why.
As SSL has become a norm and foundation for eCommerce websites, DSers will only link to WooCommerce stores that have an SSL certificate installed.
On some pages, you will not see the name of your store in the drop-down store selection menu (even if you have only one store).
Four reasons will lead to different prices of your products on DSers compared to the prices you see on AliExpress. Read to learn why.
In order to help you resolve this problem more efficiently, we have listed some situations you might meet and offer you some useful solutions.
In order to better improve your dropshipping experience, the new Staff Account feature of DSers is to help you improve your business.
To let you enjoy all the perks of dropshipping with DSers, you will need to install the plugin on WordPress Admin Page
In My Products page, you can check the products pushed or imported from your WooCommerce store, and do products mapping before placing orders.
To help our users better manage their products and enjoy an even faster DSers, we don't load all the products you have in your WooCommerce store directly.
DSers lets you import products from AliExpress in different ways: 1. Copy / paste URL in Import List. 2. Use DSers Chrome Extension.
Find Suppliers is a product research tool that helps you with finding winning products for your store.
Supplier Optimizer is to replace the current supplier of a specific product by searching for more trustworthy suppliers of the same product on AliExpress.
Import List allows you to import products from AliExpress to DSers, then eidt and TAG the products for better sales.
If you find yourself in a situation where a product is not linked to any AliExpress suppliers, please read to learn how to fix it.
In case you may want to replace your current AliExpress supplier with a new one, you can read to learn how.
In case your current supplier is out of stock, you can add a substitute supplier to the product to prevent such a problem from happening.
If you want to find a new supplier selling one of the variations for a cheaper price, you can connect multiple suppliers to one product.
You can be creative here to use Advanced Mapping to personalize your offer the way you want.
With DSers, you can now create your own special offers like Buy One Get One.
Bundles allow you to mix products from different suppliers and change the quantity you want to sell at the same time. DSers can help you with that.
With DSers, you can map your products in 4 ways: Basic Mapping, Advanced Mapping, BOGO (Buy One Get One) and Bundle.
Adding a product on WooCommerce is the basic action and the first step you need to know before you start selling to customers.
Here’s the guide on how to edit it on DSers before pushing or publishing it to your WooCommerce store.
Here’s the step-by-step guide on how to edit a product on your WooCommerce store.
Here's how to add a variation in two cases:1. Adding a new variation from the same supplier. 2. Adding a new variation from new supplier.
You can split different variations as different products, or have each attribute to be a new product.
Hide Products is a feature to hide a product so that DSers won’t place it to AliExpress in your future orders
To better organize & manage your products amongst different stores, you can now Tag your products on DSers Import List.
Pushing the products from DSers to your WooCommerce store is easy. Read to learn how.
There might be a couple of reasons why you are not able to Push or Publish a product from DSers to WooCommerce. Read to learn why.
With this feature, you will have the correct information about the product prices and stock displayed on WooCommerce if changes occur from AliExpress suppliers.
You can check available shipping methods easily on the DSers Edit product page after you imported a product from AliExpress.
If you want to remove the “Ships From” option, you need to edit the product on WooCommerce and re-map the product on DSers after the option is removed.
DSers will now synchronize the stock of your substitute suppliers in case your main supplier is out of stock.
The order you need to place to AliExpress will be in the Awaiting order tab after you received and read to learn more details.
Placing 100+ orders in minutes! This is the feature that DSers is most proud of and can save you a lot of time.
You can manually fulfill part of the order you don’t want to process with DSers
You willl learn how to pay an order on AliExpress and understand how DSers will automate the order process after the payment.
You will learn how to pay multiple orders on AliExpress and how DSers will automate the orders process after the payment.
You will learn how to pay the orders on AliExpress with the currency you want.
You will learn the complete process of fulfilling an order from start to finish with DSers.
You will learn how to fulfill multiple orders from start to finish with DSers.
Manually fulfilling part of an order on DSers won’t affect the order status on WooCommerce.
You will learn how to fulfill orders manually on WooCommerce.
Read to learn how to send tracking number manually on WooCommerce.
You can cancel the fulfillment of an order and roll back it on DSers and place them to AliExpress again.
You will learn how to cancel the fulfillment of orders on WooCommerce.
You will learn how orders status on WooCommerce from the date range you selected will be synchronized with DSers.
In case you need to quickly synchronize the orders status from AliExpress because of an urgent order, here's how you can do it.
You will learn how to change quantity of an order after you received them on WooCommerce.
You will learn how to change the AliExpress supplier of an order after receiving it from WooCommerce.
You will learn how to modify an order after you placed it to AliExpress.
A comprehensive and brief introduction of DSers Awaiting Fulfillment.
You will learn how to re-order an order that contains multiple products from different AliExpress suppliers.
You will learn how to re-order an AliExpress canceled order with DSers.
You will learn how to easily roll back wrongly fulfilled orders and re-order them again.
You will learm how to re-order an order with deleted product with DSers.
You will learn why orders are not appearing on AliExpress and each of the potential reasons and get solutions.
You will learn what Pending Orders are and how to manually sync WooCommerce orders.
You will learn what Archive Order Menu is and how it helps you manage orders.
You will learn every order status on DSers and what they represent separately.
DSers will automatically synchronize all the order status and information between WooCommerce, DSers and AliExpress.
DSers is not synchronizing the order status from AliExpress in real-time, but every new order from WooCommerce will be shown on DSers in a few minutes.
You will learn how DSers presents the shipping fees for your dropshipping business.
Due to the regulations on AliExpress, there are some special requirements for orders that are shipped to specific countries.
You will learn how to manually change phone number of your Brazilian customers.
You will learn how to add the RUT number of your customer in the "RUT" field, in Customer Details.
You will learn how to manually change phone number of your customers from Saudi Arabia & UAE.
You will learn how to manually change phone number of your Israeli customers.
You will learn how to manually change phone number of your French customers.
You will learn how to manually change phone number of your Portuguese customers.
You will learn how to manually change phone number of your Japanese customers.
You will learn how to manually change phone number of your Korean customers.
You will learn how to deal with the space between Name and Surname of your customers.
If your customer cannot check out from your WooCommerce store, please make sure you have added shipping zone on WooCommerce.
The feature Note can help you immediately find the group of orders you want.
You will learn why you can't select a shipping method and how to fix it.
You will learn how to send images to suppliers manually on DSers.
The order you need to place to AliExpress will be in the Awaiting order tab after you received and read to learn more details.
In My Products page, you can check the products pushed or imported from your WooCommerce store, and do products mapping before placing orders.
Adding a WooCommerce store to DSers is easy, but a few steps are necessary. Please follow the guide below carefully and enjoy DSers!
To help our users better manage their products and enjoy an even faster DSers, we don't load all the products you have in your WooCommerce store directly.
DSers lets you import products from AliExpress in different ways: 1. Copy / paste URL in Import List. 2. Use DSers Chrome Extension.
Set your favorite shipping methods as default so that you won’t have to manually select shipping methods before placing orders to AliExpress.
Supplier Optimizer is to replace the current supplier of a specific product by searching for more trustworthy suppliers of the same product on AliExpress.
Import List allows you to import products from AliExpress to DSers, then eidt and TAG the products for better sales.
If you find yourself in a situation where a product is not linked to any AliExpress suppliers, please read to learn how to fix it.
The pricing rule will be automatically applied to your product when you push the product from your DSers account to your WooCommerce store.
You will learn how to fulfill multiple orders from start to finish with DSers.
We will show you how to add more stores to your DSers account so you can manage them all in the same place.
To better organize & manage your products amongst different stores, you can now Tag your products on DSers Import List.
You will learn how DSers presents the shipping fees for your dropshipping business.
Due to the regulations on AliExpress, there are some special requirements for orders that are shipped to specific countries.
To let you enjoy all the perks of dropshipping with DSers, you will need to install the plugin on WordPress Admin Page
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