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Due to the AliExpress name identification system, there must be a full name and a space between the Name and Surname in your customer information for all orders to Brazil, France, Japan and Canada, Saudi Arabia & UAE. Otherwise, those orders cannot be placed to AliExpress.
If you have orders that were canceled by AliExpress, you can enable the Enable Canceled Order Optimization feature when placing the order again under the Canceled tab. This feature optimizes the customer name in the order, increasing the likelihood of successful placement without being canceled by AliExpress.
For other order requirements for specific countries, check this article.
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Meet order requirements for specific countries
Meet phone number requirements
Meet special customs clearance requirements
Meet postal code requirements
How to suit name spacing requirements
To make sure your customer's name has been filled in the contact name correctly, you may need to make some changes or check some fields in your Shopify/Woo/Wix store.
Shopify
WooCommerce
Wix
- Login to Shopify > Settings > Checkout.
- Scroll down to the Customer information part.
- Make sure to select "Require first and last name" under the Full name option.
- Click Save.
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