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FAQs

Order status-Fulfilled

Support:
Fulfilled orders are orders that have been shipped out by your AliExpress suppliers.

The AliExpress Tracking Number will be synced to DSers within 5 hours (Note: You can sync faster with the Ali Order Syncing feature) and then synced to Shopify within 5 minutes.
💡 TIP

The shipping information email will be triggered if you set tracking for your orders on DSers.

You are able to do the following things when your orders have been fulfilled on DSers:

Operations

Situation

Add flags (For Shopify version only)

You want to distinguish your orders of varying importance.

Roll back orders

Your orders were wrongly fulfilled on DSers or in your store.

Archive orders 

(For Shopify and Wix versions only)

Your orders are fulfilled by your suppliers and there are not any other problems with them.

Change AliExpress Order Number

The AliExpress Order Number in DSers is not consistent with that on AliExpress and needs to be updated manually.

Add notes

You need to add information about your individual orders to avoid missing something important.


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  • Order status-Awaiting fulfillment
  • Order status-Canceled
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