Synchronize AliExpress orders status

DSers’ synchronization system is completely automatic.

Every time when you connect to your DSers account, synchronization will be done automatically in the background to update the status of your orders from AliExpress.

It may take up to 15 mins depending on the server pressure.

In case you need to quickly synchronize the orders status from AliExpress because of an urgent order, here's how you can do it.

Ali Order Syncing feature

Go to DSers – Open Order.

Click Sync Ali Order and a drop-down list will appear.

You can either click on:

-Sync via DSers Chrome Extension

-Sync the latest Tracking Number with the Chrome Extension

-Sync via API

Sync via DSers Chrome Extension

When you click on Sync via DSers Chrome Extension, your AliExpress - My Order page will open in a new tab of your browser. While DSers and AliExpress - My Order page are open, the DSers Chrome extension will sync the status of the orders. It may take up to 10 mins to sync the orders status.

-Sync the latest Tracking Number with the Chrome Extension

When the supplier changes the tracking number after the first tracking number was generated, you can manually update the new one by clicking this button.

Sync via API

If you click on Sync via API, DSers will sync the orders status from AliExpress using the AliExpress API. This uses a lot of resources and is dependent on AliExpress server pressure. It may take up to 10 mins for the orders status to sync and you can only do it 5 times per day maximum

The Ali Order syncing button will turn grey and little circle will appear in it to notify you that the synchronization is on process.

You can do this up to 5 times a day, so be careful not to click too many times.

After placing an order to AliExpress, we will show you the last synchronization time and the next synchronization time on the order card in the Awaiting payment, Awaiting shipment, Fulfilled and Canceled tab.
Note: For orders in the fulfilled tab and orders canceled by AliExpress, we will only show the last synchronization time.