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Re-order fulfilled orders

In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or on Shopify, you can easily roll back those orders and re-order them again.

Here’s how you can do it.

Deactivate Shopify Auto-fulfillment Feature

To be able to process your orders with DSers, the status of the orders on Shopify should be unfulfilled.

Shopify has a feature to automatically mark your orders as fulfilled when you receive them, rendering you unable to process the orders with DSers.

Therefore, you need to make sure you have deactivated Shopify autofulfillment feature.

To do so, go to your Shopify admin page, and go to Setting - Checkout

Re-order fulfilled orders - Setting-- Checkout - Shopify DSers

In the Checkout setting, find the Order processing part. Make sure you select "Do not automatically fulfill any of the order's line items"

Re-order fulfilled orders - Do not automatically fulfill any of the order's line items - Shopify DSers

Don't forget to SAVE your new settings.

Rollback Fulfilled Order

If you order is fulfilled on Shopify as below

Re-order fulfilled orders - fulfilled orders on Shopify - Shopify DSers

It is also fulfilled on DSers. Select the order you want to re-order on DSers. Then click on Roll back orders.

Re-order fulfilled orders - Roll Back Orders - Shopify DSers

A new window will pop-up, click on Roll back orders.

Re-order fulfilled orders - click on ROLL BACK ORDERS - Shopify DSers

Enter CONFIRM and click on Yes.

Re-order fulfilled orders - enter CONFIRM and click CONFIRM - Shopify DSers

DSers will then move the order to the Awaiting order tab.

Re-order fulfilled orders - Awaiting Order tab - Shopify DSers

Re-order Fulfilled Order

Now that the order is back in the Awaiting order tab, you can simply place the order to AliExpress again as you normally would.

Re-order fulfilled orders - Place order to AliExpress - Shopify DSers

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