Reorder Awaiting fulfillment orders
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In some cases, you may want to re-order an order that contains multiple products from different AliExpress suppliers. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order.
If you have an order containing multiple products from different suppliers, then the suppliers may ship out their packages at different times. Therefore, if part of the order has shipped already, it will be in the Awaiting fulfillment tab, while the other part of the order that has not yet been shipped will be in the Awaiting shipment tab.
As you can’t refund an AliExpress order after it is shipped, this means you can’t cancel the part of the order that is in DSers' Awaiting fulfillment tab. In this case, you can only cancel the part of the order that is in DSers' Awaiting shipment tab on AliExpress.
Step 1: Cancel part of the order
- Login to DSers >
Open Orders. - Access the Awaiting shipment tab.
- Find the part of the order that has not yet been shipped and click on its Ali Order No.
- On the AliExpress order details page, find and click on Request Order Cancellation. You will then have to wait for the seller's approval of canceling this order. After the seller's approval, DSers will move this order to the Canceled tab.
📕 NOTE
Please understand there is a chance that the AliExpress supplier will not approve the Order Cancellation. In that case, you can skip this part and continue the steps in the next section to manually fulfill the order on Shopify.
Step 2: Manually fulfill the order
The next step is to manually fulfill both parts of the order from the Canceled tab.- Login to DSers > Open Orders.
- Access the Canceled tab.
- Select the order for which you want to manually fulfill.
- Click Fulfill Orders (Manually) on the right of the Navigator Bar.
- click MARK AS FULFILLED.
- In the Pop-up, click on CONFIRM (CONTINUE).
- Then, the order will be marked as Fulfilled. Click Ok (OK) to proceed. DSers will now move this order to the Fulfilled tab.
Step 3: Roll back the order
- Login to DSers > Open Orders.
- Access the Fulfilled tab.
- Select the order for which you want to roll back and click on Roll back orders.
- In the Pop-up, click on Roll back orders.
- In the Pop-up, enter CONFIRM and click on Yes (Ok).
Step 4: Modify the order
- Login to DSers > Open Orders.
- Access the Awaiting order tab.
- Click
and click Edit on the top right of the Order Card of the order for which you want to change the supplier or the variation. - Enter a new AliExpress supplier URL and click OK (
). - Choose the new variant you want to order and select a shipping method.
- Click on SAVE.
Step 5: Reorder the order
- Login to DSers > Open Orders.
- Access the Awaiting order tab.
- Click on
on the Order Card of the order you just modified to place it again.
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