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FAQs

Pay for an order/orders in bulk

Support:
For orders in the Awaiting payment tab, you need to pay for them on AliExpress as soon as possible so that your customers will receive their packages at the proper time.
📕 NOTE

Once you place orders to AliExpress, you need to pay for them in 12 days. Otherwise, they will be canceled by AliExpress.

You can pay for orders individually or in bulk.

How to pay for a single order

  1. Login to DSers > Open Orders.
  2. Access the Awaiting payment tab.
  3. Click to the left of the Navigator Bar. You will be directed to the AliExpress Orders page.
  4. 💡 TIP

    You can click the number that appears next to Ali Order No on the Order Card of the order that you want to pay for to be taken to the AliExpress order details page.

  5. Locate your order and click the Pay now button.
  6. In the Pop-up, choose a payment method and click the PayPal button to complete the payment.

How to pay for orders in bulk

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Awaiting payment tab.
  3. Click dsers-make-payment to the left of the Navigator Bar. You will be directed to the AliExpress Orders page.
  4. Access the Unpaid tab.
  5. Click dsers-radio-button-unchecked on the AliExpress order card of every order that you want to pay for and click the Pay for selected orders button.
  6. In the Pop-up, choose a payment method and click the PayPal button to complete the payment.

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