How to roll back an order
- Login to DSers > Open Orders.
- Access the Fulfilled tab.
- Select on the Order Card of the order for which you want to roll back, then click Roll Back Orders.
- In the Pop-up, click ROLL BACK ORDERS.
- Enter CONFIRM to make sure you want to roll back the order and click CONFIRM.
- Click OK.
You cannot roll back the part of a Bundle or BOGO order which is fulfilled, because the order as a whole will be rolled back and you will lose the data created so far (like the AliExpress order number and the tracking number).