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Roll back orders

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In case you have accidentally manually fulfilled an order on DSers, you can always roll back it and place it to your supplier again. Read the complete detailed guide below to learn more!

How to roll back an order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Fulfilled tab.
  3. Select dsers-check-box on the Order Card of the order for which you want to roll back, then click dsers-roll-back Roll Back Orders.
  4. In the Pop-up, click ROLL BACK ORDERS.
  5. Enter CONFIRM to make sure you want to roll back the order and click CONFIRM.
  6. Click OK.

The order will be moved back to the Awaiting order tab, and you will be able to place it again.

You cannot roll back the part of a Bundle or BOGO order which is fulfilled, because the order as a whole will be rolled back and you will lose the data created so far (like the AliExpress order number and the tracking number).

As always, be very careful when you manually fulfill an order.

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