Roll back orders
How to roll back an order
- Login to DSers > Open Orders.
- Access the Fulfilled tab.
- Select on the Order Card of the order for which you want to roll back, then click Roll Back Orders.
- In the Pop-up, click ROLL BACK ORDERS.
- Enter CONFIRM to make sure you want to roll back the order and click YES (CONFIRM).
- Click OK.
📕 NOTEAs always, be very careful when you manually fulfill an order.
If you are running a business on Shopify or WooCommerce, you cannot roll back the part of a Bundle or BOGO order which is fulfilled, because the order as a whole will be rolled back and you will lose the data created so far (like the AliExpress order number and the tracking number).