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DSers Help Center   >>   Explore DSers Features/Manage orders, Explore DSers Features, Shopify, Wix, Jumpseller, CSV   >>   Optimize AliExpress canceled orders
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Optimize AliExpress canceled orders

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In some cases, you have AliExpress orders canceled for unknown reasons. If you face the issue of AliExpress canceling the orders you already placed, you can turn on the feature of Canceled Orders Optimization before trying to place the order again. By optimizing your customer's name, this feature will help you increase the order success rate.

How to activate Canceled Orders Optimization

  1. Login to DSers > dsers-settings Settings > Supplier Setting > Order.
  2. Scroll down to the Canceled Orders Optimization setting, make sure the button is on dsers-status-on. (The button will be turned on by default for new users.)

Now, go ahead and try to place the order that you kept failing. The order might be processed successfully.

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