DSers Help Center

With the Leave a message to Suppliers feature, you can preset a message to your suppliers for every store order placing, to ask them not to include a receipt or to tell them not to add gifts to the order etr Also vou can set un a mersane to cunnliers haren on each oroduct

Override phone numbers is a setting that allows you to set override phone numbers for orders to different countries or regions because you want the supplier to directly contact you or because there are some other reasons.

Set default phone number is a setting that helps you set default phone numbers for customers based on destination countries in case they don’t enter phone numbers when they submit orders in your store.

Fulfill items is a setting that allows you to configure whether to fulfill items individually or in bulk Once the tracking numbers have been generated and synchronized to DSers, you can choose to fulfil orders individually or in bulk in DSers according to fulfillment settings.

If you want to successfully olace orders to your supoliers, it is necessary for your customers to fill in a zip code when they buy from your store, but sometimes it can be empty in the Shopify order.

The Time zone filter is a kind of filter you can utilize if you want to check orders according to another country's time zone. It can be useful in case you are based in a country or travel to another country where the time zone is different from what is used for the main DSers account

The Filter feature is a tool that helps you find orders according to your selected criteria. As your dropshipping business expands, your order volume may increase. In case there are a large number of orders, you can check this guide to lean how to locate your specific orders quickly

"Hidden" orders are those that won't be displayed under Open Orders so you don't need to process them anymore.

If you are using DSers for the first time, you may wonder what is the difference between each order status in DSers and how they match each order status in your store.

Pending orders are orders for which the payment from your customers has not yet been captured in your store. You cannot process or edit Pending orders on DSers until the payment has been captured.