Track your orders
How to track your orders in DSers
📕 NOTE
To activate the Tracking feature, be sure to go to Settings > Package Tracking and access the Tracking part to turn on
to the right of your wanted store.
- Login to DSers >
Tracking.
- Access each tracking status tab to check order tracking details.
- Click
Search Order to find your order by Order No, Email, Tracking No.
- Click
Filter to filter your order by fulfillment status, date and time zone.
- (Optional) To check the latest tracking status of an order:
- Click on the number next to "Tracking No:" on the Order Tracking Card of the order you want to check.
- In the Pop-up, click Retrack.
- (Optional) To change the tracking status of an order manually:
- Click on the number next to "Tracking No:" on the Order Tracking Card of the order for which you want to change the tracking status.
- In the Pop-up, click on the "Set tracking status manually" selector to choose a tracking status.
📕 NOTEPlease pay attention that once you manually change the tracking status, DSers won't track your order anymore. If you want DSers to update your tracking information again, please click Retrack.
💡 TIP
To find orders quickly, you can: