How to track your orders in DSers
Tracking is auto-enabled for paid plans. Upon activation, DSers syncs tracking for orders from the previous 15 days and all future DSers-fulfilled orders — all on the Tracking Status page. No manual setup required.
- Login to DSers >
Tracking > Tracking status. - Access each tracking status tab to check order tracking details.
- (Optional) To change the tracking status of an order manually:
- Click on the number next to "Tracking No:" on the Order Tracking Card of the order for which you want to change the tracking status.
- In the Pop-up, click
on the "Set tracking status manually" selector to choose a tracking status.
To find orders quickly, you can:
1. Click 
Search Order to find your order by Order No, Email, Tracking No.
2. Click 
Filter to filter your order by market places, date and time zone.
1. Once you manually change the tracking status, DSers won't track your order any more. If you want to track the order automatically again, click on RETRACK.
2. Manually changing the tracking status won’t affect orders in DSers Open Orders and the information in your customer shipping confirmation email.
3. If your AliExpress account is not connected to DSers, the corresponding order tracking information such as tracking numbers will not be synchronized to the Tracking status page.
Company
Why Choose DSers
Blog
Help Center
