Support:
When you track orders with the DSers Tracking Status feature, DSers places orders under different tracking statuses, so you can learn the whereabouts of your customer's package in real-time.
To understand each tracking status well, be sure to check the information below.
An introduction to tracking statuses
| Status tab | Explanation |
|---|---|
| All | Once you finish the payment for one order, the order will appear in the All tab. |
| Pending | Orders in the Pending tab means the tracking number of the order has been generated, but the courier hasn’t picked the package yet. |
| In transit | Orders in this tab mean the courier has already picked up the package and it is in transit. |
| Pick up | Orders in the Pick up tab mean the package has arrived at the station and is waiting to be sorted. |
| Delivered | It means the package has been successfully delivered. |
| Expired | If an order is in the Expired tab, it can be because the tracking number hasn’t been updated for a long time (about 7 days), the tracking information hasn't been uploaded, or the package was lost. |
| Attention | There are 4 types of shipping issues you may be aware of. Alert: The package has been returned, detained by Customs or damaged in transit. Undelivered: This means failed delivery. It’s recommended that you ask customers to contact the shipping company to arrange redelivery or self-pick up the package. Unrecognized: The tracking number does not exist. Perhaps your supplier entered a string of wrong numbers, which the system cannot verify. Other: a. You manually change the order tracking status to Alert, Undelivered, or Unrecognized; b. An order does not get its tracking number for more than 7 days after payment. |
For more FAQs about tracking status, see [Tracking Status FAQ: Troubleshooting Common Issues].