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Cancel fulfillment of orders

Support:
In case you accidentally fulfill your order in your store, it is very easy to cancel the fulfillment of orders in your store.

How to cancel fulfillment of orders

Shopify WooCommerce Wix

Cancel fulfillment of an order

  1. Login to Shopify > Orders.
  2. Click on the order for which you want to cancel fulfillment.
  3. On the order details page, click the three-dot icon and then click Cancel fulfillment.

This order will be marked as Unfulfilled on Shopify. You will see the order is also moved to the Awaiting order tab on the Open Orders page.
📕 NOTE

It may take some time for your order to be moved to the Awaiting order tab. If you don’t see it in DSers for a long time, please manually sync the order.


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