Phone number requirements for specific countriesOrders shipped to the countries listed in the table below must meet the corresponding phone number requirements.
For orders to Finland and Netherlands, check here to learn phone number rules for the two countries and how to deal with corresponding failed orders.
How to meet phone number requirementsIn case you need to modify your customer's phone number, you can choose either method below to follow.
Method 1: Override the phone numberYou can override the phone numbers of your customers to meet the related order requirements. Check here to learn the full steps.
Method 2: Manually change the phone number
- Login to DSers > Open Orders.
- Under the Awaiting order tab, click on Customer Detail at the upper right of the Order Card of the order for which you want to change the phone number.
- In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
- Click SAVE.
Please make sure you have not activated the Override phone number feature so that your manual action is effective.