Meet phone number requirements

Support:

For orders shipped to some specific countries, there are some limitations on your customer's phone numbers. Check below to learn the phone number requirements based on countries and how to meet them in DSers when necessary.

Phone number requirements for specific countries

Orders shipped to the countries listed in the table below must meet the corresponding phone number requirements.

Country	Phone number requirements
Saudi Arabia, United Arab Emirates	a 9-digit number starting with 5
Israel	a 9-digit number starting with 5 or a 10-digit number starting with 0
France, Portugal & Italy	a 9 or 10 digits number
Brazil & Japan	a 10 or 11 digits number
Korea	a 10 or 11 digits number starting with 01 or 1

For orders to Finland and Netherlands, check here to learn phone number rules for the two countries and how to deal with corresponding failed orders.

How to meet phone number requirements

In case you need to modify your customer's phone number, you can choose either method below to follow.

Method 1: Override the phone number

You can override the phone numbers of your customers to meet the related order requirements. Check here to learn the full steps.

Method 2: Manually change the phone number

Login to DSers > Open Orders.
Click AliExpress to process orders placed to AliExpress.
Under the Awaiting order tab, click on Customer Detail at the upper right of the Order Card of the order for which you want to change the phone number.
In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
Click SAVE.