Support:
For orders shipped to some specific countries, there are some limitations on your customer's phone numbers. Check below to learn the phone number requirements based on countries and how to meet them in DSers when necessary.
Phone number requirements for specific countries
How to meet phone number requirements
Method 1: Override the phone number
hereMethod 2: Manually change the phone number
- Login to DSers >
Open Orders. - Click AliExpress to process orders placed to AliExpress.
- Under the Awaiting order tab, click on Customer Detail
at the upper right of the Order Card of the order for which you want to change the phone number. - In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
- Click SAVE.
Please make sure you have not activated the Override phone number feature so that your manual action is effective.