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Meet phone number requirements

For orders to some specific countries, you need to meet the AliExpress phone number requirements to place your orders successfully.

Phone number requirements for specific countries

For orders to the following countries, you need to meet the corresponding phone number requirements.


Phone number requirements

Saudi Arabia, United Arab Emirates

a 9-digit number starting with 5


a 9-digit number starting with 5 or a 10-digit number starting with 0

France, Portugal & Italy

a 9 or 10 digits number

Brazil & Japan

a 10 or 11 digits number


a 10 or 11 digits number starting with 01 or 1


For orders to Finland and Netherlands, check here to learn phone number rules for the two countries and how to deal with corresponding failed orders.

How to meet phone number requirements

Method 1: Override the phone number

You can override the phone numbers of your customers to meet the related AliExpress requirements. Check here to learn the full steps.

Method 2: Manually change the phone number

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Under the Awaiting order tab, click on Customer Detaildsers-arrow dropdown at the upper right of the Order Card of the order for which you want to change the phone number.
  3. In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
  4. Click SAVE.
  5. 📕 NOTE

    Please make sure you have not turned on the Override phone number feature so that your manual action is effective.

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