Meet phone number requirements

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For orders to some specific countries, you need to meet the AliExpress phone number requirements to place your orders successfully.

Phone number requirements for specific countries

For orders to the following countries, you need to meet the corresponding phone number requirements.

Country	Phone number requirements
Saudi Arabia, United Arab Emirates	a 9-digit number starting with 5
Israel	a 9-digit number starting with 5 or a 10-digit number starting with 0
France, Portugal & Italy	a 9 or 10 digits number
Brazil & Japan	a 10 or 11 digits number
Korea	a 10 or 11 digits number starting with 01 or 1

📕 NOTE

For orders to Finland and Netherlands, check here to learn phone number rules for the two countries and how to deal with corresponding failed orders.

How to meet phone number requirements

Method 1: Override the phone number

You can override the phone numbers of your customers to meet the related AliExpress requirements. Check here to learn the full steps.

Method 2: Manually change the phone number

Login to DSers > Open Orders.
Under the Awaiting order tab, click on Customer Detail at the upper right of the Order Card of the order for which you want to change the phone number.
In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
Click SAVE.