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Reorder Fulfilled orders

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In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.

How to reorder Fulfilled orders

Step 1: Rollback the Fulfilled order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Fulfilled tab.
  3. Click on the Order Card of the order that you want to roll back and click on Roll back orders.
  4. In the Pop-up, enter CONFIRM and click on CONFIRM.

DSers will then move the order to the Awaiting order tab.

Step 2: Place the order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Awaiting order tab.
  3. Click on dsers-order on the Order Card of the order to place it to your supplier.

After you reorder the order, it will be moved to the Awaiting payment tab, and you will just have to pay for it.

For Shopify version, you need to deactivate Shopify auto-fulfillment feature to avoid your Shopify order being fulfilled automatically when coming into your store.
1. Login to Shopify > Settings > Checkout and accounts.
2. Find the Order processing part. Make sure you select "Do not automatically fulfill any of the order's line items" and click Save.

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