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Reorder AliExpress Canceled orders

Support:
The orders you placed to AliExpress can sometimes get canceled for various reasons, like your customer’s name is not correctly filled in or you want to change the AliExpress supplier, etc.

In these cases, you will have AliExpress canceled orders in DSers and here’s how you can reorder them.

How to reorder AliExpress canceled orders

Before you reorder the canceled order from DSers, you can activate the DSers Canceled Orders Optimization feature.

Step 1: Modify the AliExpress Canceled order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Canceled tab.
  3. Click and click Edit on the top right of the Order Card to change the supplier or the variation.
  4. Enter a new AliExpress supplier URL and click OK (dsers-search-orange).
  5. Choose the new variant you want to order and select a shipping method.
  6. Click on SAVE.

Step 2: Place the order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Canceled tab.
  3. Click ORDER AGAIN on the Order Card of the order that canceled from AliExpress.

After you place the order again, it will be moved to the Awaiting payment tab, and you will just have to pay for it on AliExpress.

DSers tries its best to reduce the canceled orders occurrence and give you the best tools to deal with them!

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