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Meet special customs clearance requirements

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Due to the customs regulations, you need to make sure all orders to Brazil, Korea or Chile contain additional customs clearance information in Customer Detail as below. Otherwise, the orders cannot be placed to your suppliers.


Field in Customer Detail

What Information to fill in



A 11-digit number


Personal Clearance ID (Natives)

A 12-digit number starting with P

Passport /Alien registration Card Number (Non-natives)

No specific requirements



A number whose format is xxxxxxx-x or xxxxxxxx-x and the first 7 or 8 digits are numbers, and the last digit is a number from 0 to 9 or the letter K


Personal Clearance ID (Natives)

5-to-10 digit number

Passport /Alien registration Card Number (Non-natives)

5-to-10 digit number

How to meet special customs clearance requirements

For orders to foreigners in Korea, you can only fill in Passport/Alien registration Card Number field manually in Customer Detail.

Shopify WooCommerce Wix
For orders to Brazil and some orders to Korea, there is a required field called "Additional Information" on the Shopify checkout page where your customers can fill in the customs clearance information. DSers will help you synchronize that automatically.

For orders to Chile and some other orders to Korea, there is no field for your customers to fill in the customs clearance information, you will need to add a field manually. Here's how.

Step 1: Modifying the Themes

  1. Login to Shopify > Online Store > Themes.
  2. Click the Three-dot icon and click Edit default theme content in the Dawn section.
  3. Click Checkout & System and find the Checkout contact part.
  4. Fill in the corresponding field as follow:
    1. If you are targeting Chile/Korea exclusively, you should fill in the Company label box with "RUT" or "Custom Clearance Information(CCI)", which means that all your customers placing orders will need to enter the field;
    2. If you are doing business in several different countries including Chile/Korea, you should fill in the Optional company label box with those same words, which means that your customers outside of Chile/Korea can dismiss the field.
  5. Click Save.

Step 2: Modifying the settings

  1. Login to Shopify > Settings > Checkout.
  2. Scroll to the Customer information section.
  3. Under the Company name part, select dsers-radio-button-unchecked Required if you fill in the Company label box or dsers-radio-button-unchecked Optional if you fill in the Optional company label box.
  4. Click Save.

Once done with the settings above, DSers will now help you synchronize the information to the corresponding fields in Customer Detail.

If you want to learn more order requirements for specific countries, you can refer to this article.

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