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Meet phone number requirements

For orders to some specific countries, you need to meet the AliExpress phone number requirements to place your orders successfully.

Phone number requirements for specific countries
For orders to the following countries, you need to meet the corresponding phone number requirements.

Country

Phone number requirements

Saudi Arabia, United Arab Emirates

a 9-digit number starting with 5

Israel

a 9-digit number starting with 5 or a 10-digit number starting with 0

France, Portugal & Italy

a 9 or 10 digits number

Brazil & Japan

a 10 or 11 digits number

Korea

a 10 or 11 digits number starting with 01 or 1

📕 NOTE

For orders to Finland and Netherlands, check here to learn phone number rules for the two countries and how to deal with corresponding failed orders.

How to meet phone number requirements
Method1: Manually change the phone number
  1. Login to DSers, and locate dsers-settings Settings > Order.
  2. (Optional)Navigate to the Phone Number Optimization part.
  3. Under the Override phone number part, delete the phone number of the country for which you want to change your customer’s phone number manually.
  4. Click dsers-delete to delete the phone number in the same line of the input box for a country.
  5. Locate dsers-open orders Open Orders.
  6. Under the Awaiting order tab, click on Customer Detaildsers-arrow dropdown at the upper right of the Order Card of the order for which you want to change the phone number.
  7. In the Tel box, enter a phone number that meets the phone number requirements for the destination country.
  8. Click SAVE.

Method2: Override the phone number
  1. Login to DSers, and locate dsers-settings Settings > Order.
  2. (Optional)Navigate to the Phone Number Optimization part.
  3. Under the Override phone number part, input a phone number to override your customer’s phone number.
  4. Click dsers-arrow dropdownon the country selector and select a country from the drop-down list and enter a phone number.
  5. Click on SAVE.

  6. Related Articles

    Fix failed orders due to phone number requirements on AliExpress
    Order requirements for specific countries

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