The Request Fulfillment feature on Shopify is designed only for specific cases. When you use DSers, you should not use it, as it may cause order errors. In case you have requested fulfillment on Shopify, refer to this article to learn how to fix it.
What happens when I request fulfillment on ShopifyIf you request fulfillment for an order in Shopify, it will be marked as In Progress. This will force the status of the order to change to Pending on DSers. The issue is that Pending orders are not considered valid orders yet, and can’t be placed to AliExpress.
How DSers helps you optimize the issue
- Login to DSers > Settings > Order.
- Scroll to the Order Management part.
- In the Request Fulfillment Cancelation section, turn on to the right of dsers-fulfillment-service.