Reorder an order with deleted products
Support：
In case you have deleted a product on your store (by mistake or not) and have orders for the deleted product to fulfill, here’s how you can deal with it.
Method 1: Directly edit the order
- Login to DSers >
Open Orders. - Access the Awaiting order tab.
- Click
and click Edit on the top right of the Order Card of the order for which you want to remap the supplier. - In the AliExpress URL box, enter the AliExpress URL and click
. - Select your desired variant and choose a shipping method.
- Click ORDER on the Order Card of the order to reorder it.
Method 2: Re-import the product
If the above solution didn’t work for some reason, you can re-import the product to fix the issue.Step 1: Re-import the product on DSers
You need to re-import the product that you deleted to DSers on DSers- Import List.Step 2: Push the product to your store
Once you have imported the product to DSers, you need to push that product to your store.Step 3: Duplicate the order or create a new one in your store
After the product is pushed from DSers to your store, you need to go to your store and duplicate the original order.
Shopify
WooCommerce
Wix
- Login to Shopify > Orders.
- Click on the order that you need to duplicate.
- In the order details page, click More actions
and click Duplicate. - In the Products part, search for the product you just reimported and pushed to the store and click Add.
- Click the Delete icon of the deleted product to remove the product from the order.
- Click Collect payment and click Mark as paid.
- In the Pop-up, click Create order.
Step 4: Place the order again
The new order will be in the Awaiting order tab, now you can place it to AliExpress like you normally would.
📕 NOTE
To avoid placing the same order twice, you should manually fulfill the original order in your store. The order will synchronize as Fulfilled on DSers as well.
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