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Re-order Awaiting fulfillment order

In some cases, you may want to re-order an order that contains multiple products from different AliExpress suppliers. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order.

Here’s what you can do if you want to re-order it.

Cancel part of the order

If you have an order containing multiple products from different suppliers, then the suppliers may ship out their packages at different times.

Therefore, if part of the order has shipped already, it will be in the Awaiting fulfillment tab, while the other part of the order that has not yet been shipped will be in the Awaiting shipment tab.

As you can’t refund an AliExpress order after it is shipped, this means you can’t cancel the part of the order that is in DSers’ Awaiting fulfillment tab.

Re-order Awaiting fulfillment order - Awaiting fulfillment tab - Shopify DSers

In this case, you can only cancel the part of the order that is in DSers’ Awaiting shipment tab on AliExpress as below.

Go to DSers – Open Order

Re-order Awaiting fulfillment order - DSers – Open Order - Shopify DSers

Access the Awaiting shipment tab, find the part of the order that has not yet been shipped and click on its Ali Order No.

You will then be directed to the Order Detail page on AliExpress.

There, find and click on Request Order Cancellation.

Re-order Awaiting fulfillment order - Request Order Cancellation - Shopify DSers

You will then have to wait for the seller’s approval of canceling this order.

Note: Please understand there is a chance that the AliExpress supplier will not approve the Order Cancellation. In that case, you can skip this part and continue the steps in the next section to manually fulfill the order on Shopify.

After seller’s approval, DSers will move this order to the Canceled tab.

Re-order Awaiting fulfillment order - Canceled tab - Shopify DSers

Manually fulfill the order

The next step is to manually fulfill both parts of the order from Canceled tab and Awaiting fulfillment tab.

You can manually fulfill them on Shopify by changing the Order Status to Fulfilled.

Go to Shopify – Orders and select the order for which you want to manually fulfill.

Re-order Awaiting fulfillment order - Shopify – Orders - Shopify DSers

On the Edit order page, click on Fulfill items.

Re-order Awaiting fulfillment order - click on Fulfill items - Shopify DSers

In the next page, you can enter the tracking number and choose shipping method if you want. Then click Fulfill items.

Re-order Awaiting fulfillment order - click Fulfill items - Shopify DSers

A notification will let you know once the items are Fulfilled.

Re-order Awaiting fulfillment order - notification - Shopify DSers

DSers will now move this completed order to the Fulfilled tab.

Re-order Awaiting fulfillment order - Fulfilled tab - Shopify DSers

Roll back the order

Now you can roll back this order from DSers’ Fulfilled tab to re-order it by selecting the order and clicking on Roll back orders.

Re-order Awaiting fulfillment order - Roll back orders - Shopify DSers

A new window will pop up, click on Roll back orders.

Re-order Awaiting fulfillment order - click on Roll back orders - Shopify DSers

Enter CONFIRM and click on Yes.

Re-order Awaiting fulfillment order - Enter CONFIRM and click on Yes - Shopify DSers

Click OK after the order is successfully rolled back.

Re-order Awaiting fulfillment order - Click OK - Shopify DSers

The order will be in DSers’ Awaiting order tab and waiting for you to place it again.

Re-order Awaiting fulfillment order - Awaiting order tab - Shopify DSers

Modify the order

Once the order is in the Awaiting order tab, you can edit the order to change the supplier or the variant of this order by clicking on the right side of the part of the order you want to edit - Edit.

Re-order Awaiting fulfillment order - Edit - Shopify DSers

Import a new AliExpress supplier URL (Step 1) and choose the new variant you want to order (Step 2), select shipping method(Step 3), then click on Save (Step 4).

Re-order Awaiting fulfillment order - 4 steps - Shopify DSers

Re-order the order

After you finished modifying the order as you want, you can now directly place it again from the Awaiting order tab.

Re-order Awaiting fulfillment order - place it again from the Awaiting order tab - Shopify DSers

After you placed the order again, it will be moved to the Awaiting payment tab, and you will just have to pay for it on AliExpress.

Now you know everything about re-ordering an Awaiting fulfillment order!

📗 LEARN MORE:
Place part of an order