Order status not changing on DSers
Synchronize time limit
Please note that DSers will sync 5 times per day from AliExpress for the tracking number or order status. For example, after you make a payment, or cancel an order, it can take you a few minutes to hours for your orders to be automatically synced to the Awaiting shipment tab or the Canceled tab DSers.
💡 TIP
As automated as DSers can be, system limitations can hinder the synchronization time from one platform to another but rest assured that DSers is constantly working hard to improve things!If you want to speed up the synchronization, you can manually synchronize AliExpress order status on DSers.