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FAQs

Order status not changing on DSers

Support:
DSers will automatically synchronize all the order statuses and information between DSers and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.

Synchronize time limit

Please note that DSers will sync 5 times per day from AliExpress for the tracking number or order status.

For example, after you make a payment, or cancel an order, it can take you a few minutes to hours for your orders to be automatically synced to the Awaiting shipment tab or the Canceled tab DSers.
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If you want to speed up the synchronization, you can manually synchronize AliExpress order status on DSers.

As automated as DSers can be, system limitations can hinder the synchronization time from one platform to another but rest assured that DSers is constantly working hard to improve things!

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