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Process agency orders

When you process agency orders, you may have to manage a dozen CSV files and even more. DSers Agency order fulfillment feature can help you skip this manual work if your agency has authorized an ERP/Dianxiaomi to connect to DSers. Check the stepwise guide below to get the most out of the feature.
Place orders to an agency
  1. Login to DSers, and locate dsers-open orders Open Orders > Agency.
  2. In the Awaiting order tab, click the ORDER button on the bottom-right of the Order Card to place orders one by one, or check the boxes dsers-check box on the Order Card and click Check Out in bulk to batch place orders.
  3. Click CONFIRM.

Pay for orders
  1. Login to DSers, and locate dsers-open orders Open Orders > Agency.
  2. Click MAKE PAYMENT on the bottom-right of the Order Card to pay for orders one by one or check the boxes dsers-check box on the Order Card and click dsers-make payment Make payment on the left of the Navigator Bar to batch pay for orders.
  3. In the pop-up, click CONFIRM.
  4. In the pop-up, check the order and agency details, and then click dsers-paypal to make payment.

    📕 NOTE

    In case DSers does not display your payment amount correctly, you can get the right one from your agency and click dsers-edit next to Estimated payment amount to modify the number and then make payment.



Successfully paid orders will be moved to the Awaiting shipment tab.

📕 NOTE

If you have paid for orders in other ways, you can check dsers-checkbox on the Order Card of the order and click  dsers-more  in the Navigator Bar and click Mark as paid to move it to the Awaiting shipment tab.

Fulfill orders
Once the goods are shipped out, DSers will synchronize the tracking numbers from your agency automatically.
📕 NOTE

You can also click dsers-edit next to "Tracking No" on the Order Card to add tracking numbers item by item manually.

DSers will also help you push the tracking numbers to Shopify and fulfill orders in Shopify and then in DSers automatically.
📕 NOTE

Your orders will be moved to the Awaiting fulfillment tab or the Fulfilled tab in DSers Open Orders according to your Fulfillment setting.


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