Reorder Awaiting payment orders
Support：
In some cases, you may want to modify an order after you place it on AliExpress. It may be because you want to change the supplier, change the shipping method, or any other possible reasons. In that case, here’s how you can do it.
Step 1: Cancel an order
- Login to DSers >
Open Orders. - Access the Awaiting payment tab.
- Click on the Ali Order No on the Order Card of the order that you want to reorder. You will then be directed to the order details page on AliExpress.
- Find and click on the Cancel Order button to cancel this order.
- On the Refund page, choose a reason why you want to cancel the order and click Submit.
- In the Pop-up, click confirm.
📕 NOTE
It may take up to 5 hours for DSers to sync the order status from AliExpress, but you can manually synchronize the AliExpress order status to speed this up.
Step 2: Modify the Canceled order
- Login to DSers > Open Orders.
- Access the Canceled tab.
- Click and click Edit on the top right of the Order Card to change the supplier or the variation of this order.
- Enter a new AliExpress supplier URL and click OK (
). - Choose the new variant you want to order and select a shipping method.
- Click on SAVE.
Step 3: Place the canceled order
- Login to DSers > Open Orders.
- Access the Canceled tab.
- Click on ORDER AGAIN on the Order Card of the canceled order you just modified.
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