Reorder Awaiting payment orders
Step 1: Cancel an order
- Login to DSers >
Open Orders.
- Access the Awaiting payment tab.
- Click on the Ali Order No on the Order Card of the order that you want to reorder. You will then be directed to the order details page on AliExpress.
- Find and click on the Cancel Order button to cancel this order.
- On the Refund page, choose a reason why you want to cancel the order and click Submit.
- In the Pop-up, click confirm.
📕 NOTE
It may take up to 5 hours for DSers to sync the order status from AliExpress, but you can manually synchronize the AliExpress order status to speed this up.
Step 2: Modify the Canceled order
- Login to DSers >
Open Orders.
- Access the Canceled tab.
- Click and click Edit on the top right of the Order Card to change the supplier or the variation of this order.
- Enter a new AliExpress supplier URL and click OK (
).
- Choose the new variant you want to order and select a shipping method.
- Click on SAVE.
Step 3: Place the canceled order
- Login to DSers >
Open Orders.
- Access the Canceled tab.
- Click on ORDER AGAIN on the Order Card of the canceled order you just modified.