Meet special customs clearance requirements

Support:

Due to the customs regulations, you need to make sure all orders to Brazil, Korea or Chile contain additional customs clearance information in Customer Detail as below. Otherwise, the orders cannot be placed to your suppliers.

Shopify WooCommerce Wix

For orders to Brazil and some orders to Korea, there is a required field called "Additional Information" on the Shopify checkout page where your customers can fill in the customs clearance information. DSers will help you synchronize that automatically.

For orders to Chile and some other orders to Korea, there is no field for your customers to fill in the customs clearance information, you will need to add a field manually. Here's how.

Step 1: Modifying the Themes

1. Login to Shopify > Online Store > Themes.
2. Click the Three-dot icon and click Edit default theme content in the Dawn section.
3. Click Checkout & System and find the Checkout contact part.
4. Fill in the corresponding field as follow:
   1. If you are targeting Chile/Korea exclusively, you should fill in the Company label box with "RUT" or "Custom Clearance Information(CCI)", which means that all your customers placing orders will need to enter the field;
   2. If you are doing business in several different countries including Chile/Korea, you should fill in the Optional company label box with those same words, which means that your customers outside of Chile/Korea can dismiss the field.
5. Click Save.

Step 2: Modifying the settings

1. Login to Shopify > Settings > Checkout.
2. Scroll to the Customer information section.
3. Under the Company name part, select Required if you fill in the Company label box or Optional if you fill in the Optional company label box.
4. Click Save.

Once done with the settings above, DSers will now help you synchronize the information to the corresponding fields in Customer Detail.

For orders to Brazil, there is an optional field named "Company name" on the WooCommerce checkout page where your customers can fill in the customs clearance information. DSers will help you synchronize that automatically.

For orders to Chile and Korea, as there is no field for customs clearance on the WooCommerce checkout page, you can either install an app to modify the WooCommerce checkout page or fill in the fields manually on DSers for your customers. Check steps below.

1. Login to DSers > Open Orders.
2. Click the AliExpress tab.
3. Access the Awaiting order tab, and click Customer Detail.
4. In the dropdown form, fill in the corresponding fields according to your customers' contact information.
5. Click SAVE.

For orders to Brazil, there is a required field named "CPF/CNPJ" on the Wix checkout page. DSers will help you synchronize the information your customers fill in automatically.

For orders to Chile and Korea, as there is not a CCI field on the Wix checkout page, you need to modify the page to add a field for your customers to fill in the customs clearance information. Steps are as follows.

1. Login to Wix > Settings.
2. Click eCommerce Settings.
3. Scroll down to the Checkout settings section and turn on the button next to Additional info.
4. Fill in the Field title box with RUT/Personal Clearance ID.
1. If you are targeting Chile/Korea exclusively, you can check the box next to the Mandatory field, which means that all your customers placing orders will need to enter the field;
2. If you are doing business in countries including Chile/Korea, you will not need to check the box, which means that your customers outside of Korea can dismiss the field.

This way, DSers will automatically synchronize the information with the synchronization of the order.