Meet special customs clearance requirements
How to meet special customs clearance requirements
📕 NOTE
For orders to foreigners in Korea, you can only fill in Passport/Alien registration Card Number field manually in Customer Detail.
Shopify
WooCommerce
Wix
For orders to Brazil and some orders to Korea, there is a required field called "Additional Information" on the Shopify checkout page where your customers can fill in the customs clearance information. DSers will help you synchronize that automatically.
For orders to Chile and some other orders to Korea, there is no field for your customers to fill in the customs clearance information, you will need to add a field manually. Here's how.
Once done with the settings above, DSers will now help you synchronize the information to the corresponding fields in Customer Detail.
Step 1: Modifying the Themes
- Login to Shopify > Online Store > Themes.
- Click the Three-dot icon and click Edit default theme content in the Dawn section.
- Click Checkout & System and find the Checkout contact part.
- Fill in the corresponding field as follow:
- If you are targeting Chile/Korea exclusively, you should fill in the Company label box with "RUT" or "Custom Clearance Information(CCI)", which means that all your customers placing orders will need to enter the field;
- If you are doing business in several different countries including Chile/Korea, you should fill in the Optional company label box with those same words, which means that your customers outside of Chile/Korea can dismiss the field.
- Click Save.
Step 2: Modifying the settings
- Login to Shopify > Settings > Checkout and accounts.
- Scroll to the Customer information section.
- Under the Company name part, select
Required if you fill in the Company label box or
Optional if you fill in the Optional company label box.
- Click Save.
Once done with the settings above, DSers will now help you synchronize the information to the corresponding fields in Customer Detail.