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DSers Help Center   >>   Explore DSers Features/Fulfill orders, Explore DSers Features, Shopify, WooCommerce, Wix   >>   Cancel an order
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Cancel an order

Support：
Even after you place an order to AliExpress, you may want to change the order details such as the order volume, shipping method or supplier. You can cancel the AliExpress order and then modify it for either of those needs.

How to cancel an order

  1. Login to DSers > dsers-open-orders Open Orders.
  2. Access the Awaiting payment tab.
  3. Click on the Ali Order No on the Order Card of the order that you want to reorder. You will then be directed to the order details page on AliExpress.
  4. Find and click on the Cancel Order button to cancel this order.
  5. On the Refund page, choose a reason why you want to cancel the order and click Submit.
  6. In the Pop-up, click confirm.

Once you have canceled the order on AliExpress, the order will be moved to the Canceled tab. Now you can modify the order and reorder it.
📕 NOTE

It may take up to 5 hours for DSers to sync the order status from AliExpress, but you can manually synchronize the AliExpress order status to speed this up.

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