Cancel an order
How to cancel an order
- Login to DSers > Open Orders.
- Access the Awaiting payment tab.
- Click on the Ali Order No on the Order Card of the order that you want to reorder. You will then be directed to the order details page on AliExpress.
- Find and click on the Cancel Order button to cancel this order.
- On the Refund page, choose a reason why you want to cancel the order and click Submit.
- In the Pop-up, click confirm.
It may take up to 5 hours for DSers to sync the order status from AliExpress, but you can manually synchronize the AliExpress order status to speed this up.