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Re-order Awaiting payment orders

In some cases, you may want to modify an order after you placed it to AliExpress. It may be because you want to change the supplier, change the shipping method, or any other possible reason.

In that case, here’s how you can do it.

Cancel Order

You need to cancel the Awaiting payment order first before re-ordering it.

Go to Open Order – Awaiting payment. When your order is in Awaiting payment tab, and the AliExpress order number has already been generated as below

Re-order Awaiting payment orders - Open Order – Awaiting payment - Shopify DSers

Click on the Ali Order No of this order. You will then be directed to the Order Detail page on AliExpress.

There, find and click on the Cancel Order button to cancel this order.

Re-order Awaiting payment orders - Cancel Order - Shopify DSers

Once you have canceled the order on AliExpress, the order will be moved to Open Order – Canceled tab.

Re-order Awaiting payment orders - Open Order – Canceled tab - Shopify DSers

📕 NOTE: It may take up to 12h for DSers to sync the order status from AliExpress, but you can manually sync to speed this up

Manually synchronize canceled order

To speed up the synchronizing process, you can click on the Sync Ali Order button on the Open Order page, and select Sync via API.

Re-order Awaiting payment orders - select Sync via API - Shopify DSers

Modify Canceled Order

Once the order is in the Canceled tab, you can edit the order to change the supplier or the variants of this order by clicking on the right side of the order - Edit.

Re-order Awaiting payment orders - change the supplier or the variants - Shopify DSers

Import a new AliExpress supplier URL (Step 1) and choose the new variant you want to order (Step 2), select a shipping method (Step 3), then click on Save (Step 4).

Re-order Awaiting payment orders - Whole process - Shopify DSers

Note: If you want to change the supplier for all the future orders, you can change the mapping of this product.

📗 LEARN MORE:
Change supplier of a product

Place Canceled Order

After you finished modifying the order as you want, you can now directly place it again from the Canceled tab.

Re-order Awaiting payment orders - place it again from the Canceled tab - Shopify DSers

After you placed the order again, it will be moved to the Awaiting payment tab, and you will just have to pay for it on AliExpress

Re-order Awaiting payment orders - Awaiting payment tab - Shopify DSers

Now you know everything about re-ordering an Awaiting payment order!