Quick answers to the most common questions about DSers tracking statuses.
Note
New to DSers tracking? Read our complete guide, Tracking Status Explained, for a full overview of what each status means.
1. Why is my order stuck in Pending or not changing at all?
Pending means the carrier hasn't physically picked up the package yet. Most "stuck" orders are waiting on the supplier to ship.
Detailed troubleshooting:
| Scenario | What's Happening | What to Do |
|---|---|---|
| Order in Pending for 1-3 days | Supplier printed label but hasn't handed to courier | Wait. This is normal. |
| Order in Pending for 4-7 days | Courier may have missed first scan | Contact supplier to confirm shipment |
| Order in Pending for 7+ days | DSers flags it Yellow automatically | Message supplier or consider refund |
| Status not changing at all | Sync delay or supplier hasn't shipped | Try manual sync (click sync button in order) |
Still stuck?
- Check AliExpress directly. Does a tracking number exist? If not, the supplier hasn't shipped.
- Wait a few hours. AliExpress can take time to update status.
- Contact DSers support (live chat 24/7) if no update after 48 hours.
2. What's the difference between Abnormal and Attention? Why is my order flagged?
Abnormal means the carrier reported a problem. Attention means DSers flagged a risk before it becomes a problem.
Comparison:
| Status | Meaning | Your Action |
|---|---|---|
| Abnormal | Confirmed failure: delivery failed, package returned, customs hold | IMMEDIATE |
| Attention | Risk detected: no tracking update for 48+ hours | Investigate today – fix before complaint |
Why is my order flagged as Attention?
DSers automatically flags an order when:
- No tracking number for 7+ days after payment, OR
- Tracking number exists but no update for over 48 hours
Pro tip: Check the Attention tab every morning. These are your "silent failures."
3. The carrier says "Delivered" but my customer says "No." What do I do?
This is a common dropshipping challenge. DSers shows what the carrier reports. Carriers aren't always right.
What to do:
| Step | Action |
|---|---|
| 1 | Ask customer to check with neighbors, family, or building reception |
| 2 | Ask customer to wait 24–48 hours (some carriers mark "Delivered" early) |
| 3 | Check tracking details for "left with individual" or "left at front door" |
| 4 | Contact carrier for Proof of Delivery (POD) |
| 5 | If still missing, file a claim with the carrier |
4. I manually changed a status by mistake. How do I revert to auto-sync?
Click the Re-track button in the tracking modal. This pulls live carrier data and resumes automatic syncing.
Tips: Manual changes are for your reference only. They do not change what the customer sees or what the carrier reports.
5. What happens to split shipments (one order, multiple suppliers)?
The order stays in "Awaiting fulfillment" until all suppliers have shipped their parts.
How it works:
| Stage | Status |
|---|---|
| Supplier A ships | Order still shows "Awaiting fulfillment" |
| Supplier B ships | Order moves to Fulfilled |
Important: The order only moves to Fulfilled when every supplier has provided a tracking number. You can change this on Fulfillment setting on DSers.
FAQ Section
Quick answers to the most common questions about DSers tracking statuses and troubleshooting.
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