DSers Help Center

After you connect your AlExpress account to DSers. DSers will only display the AllExpress Account ID for you. If you forget which email address is used for your linked AllExpress account, you can check your AliExpress account email with the help of your AliExpress Account ID.

Support: Shopify WooCommerce When it comes to linking stores to one DSers account, you may fail sometimes. This is because when you have logged in to multiple stores at the same time in your browser, DSers won’t be able to identify which store is the one you want to

Support: As an Admitad account user, especially a beginner, you may have some trouble with account registration and usage. Here is a collection of Q&A to help you with your problems.Q1: I already have an Admitad account I was using with XXX, do I need to create a

Support: A valid billing store ensures that you can subscribe to DSers paid plans and have access to the corresponding features and services. As there is a possibility that your billing store will be frozen and disconnected from DSers, it’s necessary to know what you can do to deal

Sometimes, you may be unable to save the magoing for your oroducts. Here are several reasons for that issue and corresponding solutions.

Mapping is a feature in DSers that helps you successfully connect AliExpress suppliers to your products to place orders to AliExpress. However, you may encounter a situation where the mapping data of your store product is lost in DSers. Here are possible reasons and how to handle them.

Support: If your customer cannot check out in your store, the issue may be that you have not set the shipping zone and shipping rates. Shopify WooCommerce When your customer checks out in your Shopify store, they may fail to choose the shipping method in the Shipping part for their

According to AllExpress phone number rules, orders to Finland and Netherlands must include your customers' real phone numbers, otherwise, you will fail to place those orders to your suppliers.

Support: When you see an error notification like this " There is no shipping method applied to this order, please select manually. Or you can go to Settings--Shipping to set up your favorite shipping method, then DSers will select it automatically" on your Order card when you process orders in DSers,

Different rules are applied to Shopify and AliExpress address lists which cause conflict when you place Shooify orders to AliExpress