Import Errors: Why Can't I Import Products from AliExpress?

Find out why AliExpress products won’t import to DSers and how to solve the most common errors in seconds.

Note

You’ve found the perfect product on AliExpress.  But when you hit "Add to DSers" in AliExpress, you get an error message instead of a product.

Don't worry. In most cases, this isn't a technical glitch—It's almost always one of two simple reasons.

1. Daily Import Limit Reached

Error message: "The amount of AliExpress products you imported on DSers has reached your daily limit. Try again tomorrow."

Why this happens:

To ensure DSers system stability and fair usage for everyone, DSers has a daily limit on how many new products you can import from AliExpress.

The breakdown:

• Basic/Advanced/Pro Plan: 500 products per day.
• Enterprise Plan: 3,000 products per day.

How to fix it:

Unfortunately, you can't "buy" your way past this limit instantly (unless you upgrade your plan for the next day). If you hit the cap:

1. Wait for the reset. The counter resets at 0:00 (UTC+8).
2. Upgrade. If you consistently hit 500 products and need more per day, upgrading to the Enterprise plan will raise your ceiling to 3,000.

Pro Tip: Remember, this limit applies to new imports. Deleting products you already imported does not free up space for new ones today.

2. The Product Is Already in Your Account

Error message: "This product has already been imported, please go to the Import List to check."

Why this happens:

You (or a team member) have already imported this exact product URL into DSers account. DSers prevents duplicate entries to keep your Import List clean and organized.

How to find it:

1. Use the Search bar on Import list. Paste the AliExpress Product URL or the product title into the search box.
2. Click OK to search.
3. Edit or Push. Once you find it, you can edit the pricing, variants, or push it to your Shopify/WooCommerce store immediately.

Still Having Trouble?

If you're seeing a different error message—such as product status issues, "product not found," or something else—don't worry. There are other potential causes.

Here's what you can do:

• Check our Related Articles below for more specific troubleshooting guides.
• Visit DSers Help Center for a complete list of import-related topics.

Need help faster? The DSers support team typically responds within 24 hours. Make sure to screenshot the error message so we can solve it even quicker.