eBay Orders Not Showing Up in DSers? Here’s How to Fix It

Learn how to sync missing eBay orders and recover hidden ones.

Note

Can not find your eBay order in DSers?   Due to eBay's platform limitations, orders do not sync automatically.
You must manually trigger a sync to bring your recent orders into your account.

How to trigger an eBay order sync

There are two ways to pull your eBay orders into DSers:

• Log out and log back in DSers: Log out of your DSers account and sign back in using your DSers account&password.
  This login action automatically prompts DSers to pull all eBay orders from the past 7 days.
• Sync manually: Go to Settings > Order Settings > Synchronize store orders, select your eBay store and the desired date range, and click sync.

For more troubleshooting, see: [How to Synchronize Your Store Orders].

Check for Hidden Orders

If the order still isn't showing, it might not be missing—it could be hidden. An order ends up in Hidden Orders if:

• The product was deleted from DSers My Products, but it is still available in your shop during DSers deletion.
• The order contains a hidden product.

How to restore it: Go to Open Orders. If you see a "Hidden Orders" count, click Restore to bring the order back into your active view.

Still Having Trouble

The eBay API might be experiencing a delay. Wait a few hours and manually sync order again.

If the order is still missing after 24 hours, contact DSers Customer Support via live chat or email at support@dserspro.com.
To help us resolve the issue faster, please have the following ready:

• Your DSers account email
• Your eBay store name
• The Order ID
• A clear description of the problem (screenshots are helpful)

Related Articles

1. Order Sync Failed: Why Orders Aren't Appearing in DSers
2. Order Syncing: How to Synchronize Your Store Orders
3. eBay Authorization: Connect Your eBay Store to DSers
4. How to Connect Multiple Stores to a Single DSers Account

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